Policy Servicing Administrator (Group Life Insurance)

Role Overview

We are seeking a detail-oriented Policy Servicing Administrator to support the administration and management of Group Life insurance contracts. The role involves processing policy changes, handling client and broker requests, ensuring regulatory compliance, and maintaining accurate records within established service standards.

Key Responsibilities

• Manage and update existing group insurance contracts in accordance with legal, fiscal, and internal regulations.
• Process policy modifications, member updates, and administrative requests accurately and efficiently.
• Analyze and respond to client and broker inquiries via email and telephone.
• Ensure timely follow-up and resolution of requests while meeting service-level expectations.
• Monitor and process communications received from external pension and social security platforms.
• Maintain accurate records within internal systems and administrative tools.
• Ensure compliance with insurance regulations, procedures, and quality standards.

Required Knowledge

• Understanding of Group Life insurance products and contracts.
• Knowledge of coverage types including life, death, disability, and hospitalization.
• Familiarity with employee benefits regulations and taxation.
• Knowledge of pension and social security administration processes is an asset.

Required Skills

• Strong administrative and case management skills.
• Ability to manage multiple files simultaneously while respecting deadlines.
• Excellent communication and customer service skills.
• High level of attention to detail and accuracy.
• Proficiency with Microsoft Office tools and administrative systems.
• Strong organizational and prioritization abilities.

Personal Attributes

• Service-oriented and customer-focused.
• Empathetic and professional in client interactions.
• Proactive and solution-driven.
• Flexible and adaptable.
• Strong team player with a collaborative mindset.
• Committed to delivering high-quality and accurate work.

Languages

• Professional proficiency in Dutch and/or French.

Work Environment

• Hybrid working model.
• Based in Brussels.
• Collaborative environment with regular interaction with clients, brokers, and internal teams.