Senior Infrastructure Support Specialist

We are seeking an experienced Infrastructure Support Specialist to support large-scale hardware deployment and configuration management initiatives within a complex ICT environment serving more than 3,000 users.

Start Date: 04/08/2026
End Date: 04/08/2028
Location: Melle (Hybrid)
Contract: Full-time (80% regime), long-term assignment

Key Responsibilities

• Coordinate and manage hardware rollout planning and scheduling.
• Communicate with end users regarding deployment activities and consolidate responses.
• Provide user support and address infrastructure-related queries.
• Create and maintain FAQs, documentation, and knowledge base content.
• Monitor incidents, perform reporting, and drive issue resolution.
• Support project management activities, including planning and tracking.
• Collect and manage data for billing and reporting purposes.
• Improve configuration and asset management processes to ensure data quality.
• Collaborate with project teams and stakeholders to ensure successful delivery.

Required Skills & Experience

• Minimum 5 years of experience in ICT infrastructure support.
• Experience supporting large organizations with 3,000+ users.
• Strong background in user support, communication, and stakeholder engagement.
• Extensive experience with asset and configuration management.
• Proven experience in incident management and reporting.
• Experience with project planning and coordination.
• Hands-on knowledge of PowerApps, Power BI, Power Query, SharePoint, Jira, and Microsoft 365.
• Knowledge of ITIL principles and best practices.
• Native-level Dutch (CEFR C2).

Nice to Have

• Experience with datacenter networks.
• Knowledge of switching and routing technologies.
• Bachelor's or Master's degree in a technical or engineering field.

Profile

• Strong communicator with excellent organizational skills.
• Customer-focused and proactive.
• Detail-oriented with a structured approach.
• Able to work independently and collaborate effectively with technical and business teams.
• Comfortable working in a hybrid environment with occasional travel to other sites.